We aim to deliver your order quickly and securely. Please review our shipping policy below to better understand how we process and ship your purchases from styvenza.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email confirmation once your order has been dispatched.

2. Shipping Duration

  • Standard delivery takes approximately 7–15 business days, depending on your location.

  • Delivery times may vary during peak seasons or due to external circumstances.

3. Shipping Costs

  • Shipping fees are calculated and displayed during checkout.

  • Free shipping may apply for eligible orders based on promotions or order value.

  • Customers are responsible for any additional local taxes or duties where applicable.

4. Shipping Regions

  • We offer worldwide shipping to selected countries and regions.

  • Available shipping destinations will be shown at checkout.

  • If your country is not listed, please contact us at {{storeConfig.service_email}} for assistance.

5. Address Accuracy

  • Customers must provide a complete and accurate shipping address, including postal code.

  • Orders with incomplete or incorrect details may result in delays or failed delivery.

  • We are not responsible for shipments lost due to inaccurate information provided.

6. Tracking Information

  • A tracking number will be provided once your order is shipped.

  • Tracking details may take up to 48 hours to update.

  • Customers can monitor their shipment status through the carrier’s website.

7. Delivery Confirmation

  • All deliveries require a confirmation upon receipt.

  • If you are unavailable at the time of delivery, carriers may leave a notice or reschedule.

  • Unclaimed packages may be returned to us, and reshipment fees may apply.

8. Customs and Duties

  • International orders may be subject to customs clearance and import duties.

  • These charges are the responsibility of the customer.

  • Customs delays are beyond our control and may extend delivery times.

9. Shipping Restrictions

  • Certain items may not be shipped to specific countries due to regulations.

  • Hazardous materials, restricted goods, or oversized products may be excluded.

  • Customers will be notified if restrictions apply to their order.

10. Delays and External Factors

Shipping times may be affected by circumstances beyond our control, including:

  • Pandemics or health-related restrictions.

  • Severe weather conditions.

  • Customs inspections or clearance delays.

  • Remote or hard-to-reach destinations.

  • Carrier service disruptions, strikes, or logistic issues.

  • Public holidays and seasonal surges.

11. Failed Deliveries

  • If a package cannot be delivered due to incorrect address or unavailability, it may be returned.

  • Customers are responsible for any reshipping fees.

  • Refunds for failed deliveries may be limited to product costs, excluding shipping charges.

12. Multiple Shipments

  • Large orders may be split into multiple shipments for faster delivery.

  • Each shipment will have its own tracking number.

  • Customers will not incur additional shipping charges for split orders.

13. Order Changes After Dispatch

  • Once shipped, we cannot modify shipping addresses or details.

  • Customers are encouraged to review their information carefully before checkout.

  • Any rerouting fees imposed by the carrier will be the responsibility of the customer.

14. Lost or Damaged Packages

  • We take care in packaging to ensure items arrive safely.

  • If your package is lost or damaged in transit, please contact us immediately.

  • Claims must be submitted within 7 days of delivery date (or expected delivery).

15. Contact Information

  • For questions regarding shipping, please email us at {{storeConfig.service_email}}.

  • Our support team is here to help resolve any concerns about your delivery.