1. Eligibility for Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

2. Non-Returnable Items

  • Personalized or custom-made products.

  • Items marked as “Final Sale.”

  • Products that show signs of use or damage not caused during delivery.

3. Return Request Process

  • Submit your return request through our customer support team at {{storeConfig.service_email}}.

  • Once approved, you will receive instructions for returning the item(s).

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.

5. Inspection of Returned Items

  • All returned items will be inspected upon arrival.

  • Returns that do not meet our conditions may be rejected.

6. Refund Processing Time

  • Refunds are issued within 7 business days after we receive and inspect the returned product.

  • Refunds will be credited to the original payment method used.

7. Possible Delays in Refunds

Refund timelines may vary depending on your financial institution. Potential factors include:

  • Bank processing times.

  • Credit card company regulations.

  • International transaction delays.

  • Public holidays or non-business days.

8. Exchanges

  • Direct exchanges are not available at this time.

  • To receive a different item, please initiate a return and place a new order separately.

9. Contact Us

  • For assistance with returns, please contact our support team at {{storeConfig.service_email}}.

  • We are here to help guide you through the process.